After-sales & customer support

Every FairmontShark vehicle is backed by warranty coverage for added confidence and peace of mind.

Manufacturing Defects 6-month warranty against manufacturing defects.

Motor 12 months or 1,200 km, whichever comes first.

Controller & Battery Management System (BMS) 6-month warranty with unlimited mileage.

Warranty coverage is subject to FairmontShark's applicable warranty terms and conditions, including proper vehicle use and maintenance.

Our batteries are covered according to their configuration and intended use.

Swappable Batteries 18 months or 500 battery swaps, whichever comes first.

Non-Swappable Batteries 12 months or 5,000 km of vehicle use, whichever comes first.

Battery warranty coverage is subject to applicable warranty terms and proper use, charging and maintenance.

FairmontShark provides dedicated after-sales servicing and maintenance to help keep your vehicle safe, reliable and performing at its best.

Current Service Locations

• Abuja
• Kano
• Keffi

Our service network is continuing to expand, with additional locations being added.

Customers can contact our service team for scheduled maintenance, inspections, repairs, diagnostics and other vehicle support.

Genuine FairmontShark spare parts will soon be available to purchase directly through our online store.

Until online ordering becomes available, please contact our Service & Maintenance Manager for spare parts enquiries and orders.

Email: [email protected]

When making an enquiry, please include your vehicle model and the part or component required so our team can assist you efficiently.

Our technical support team is available to assist with vehicle systems, diagnostics and operational issues.

Support is available for:

• Vehicle diagnostics and troubleshooting
• Motor and controller systems
• Battery Management System (BMS) support
• Electrical and electronic systems
• Fault identification and technical guidance

For issues requiring physical inspection or repair, customers may be referred to the nearest FairmontShark service centre.

FairmontShark provides support for the charging and battery-swapping systems used across our electric vehicle range.

Our team can assist with:

• Vehicle charging guidance
• Battery swapping
• Charger compatibility
• Charging and battery-related troubleshooting
• Battery care and recommended charging practices

For commercial charging infrastructure or battery swap station enquiries, please contact FairmontShark directly.

FairmontShark provides dedicated support for businesses, government programmes and fleet operators deploying our vehicles at scale.

Fleet support can include:

• Vehicle servicing and maintenance
• Fleet diagnostics and technical support
• Spare parts coordination
• Battery and charging support
• Preventive maintenance planning
• Support for charging and battery swap infrastructure

For large fleet deployments, our team can work with operators to develop a support programme suited to their vehicles, locations and operational requirements.